Privacy Notice
iCommunicate World (ICW) Privacy Notice
This Privacy Notice tells you what personal data is processed by ICW in relation to you, the purposes for which it is processed and the manner and duration of the processing. This information is provided in fulfilment of ICW’s duty to process data in a manner which is fair, lawful and transparent, and to provide information relating to the processing at the time of collection of that data. You should read this Privacy Notice prior to providing any personal to ICW and refer to it at any time should you have queries regarding the use of your personal data.
About Data Protection
ICW processes personal data in accordance with the requirements of Data Protection law. This law includes the Irish Data Protection Acts and the EU General Data Protection Regulation (“GDPR”).
Under Data Protection law, you are the “Data Subject” in respect of any personal data relating to you. “Personal Data” is any information which relates to an identifiable natural person. It does not include information relating to a company or other legal entity.
ICW may engage third parties (other than its own employees) to provide services to it. Any of those third parties who process personal data on our behalf is a “Data Processor”.
“Processing” means any action performed on personal data, including collection, storage, copying, consulting, disclosure or destruction.
How We Process Your Data
Your name, address and date of birth
Purpose of Processing
To identify you so that we can administer your account.
Legal Basis of Processing
In order to perform our contract with you.
Duration of Processing
For as long as you remain a customer, plus two years for legitimate purposes arising out of the administration of your account.
Contact details including alternative telephone number(s) and email address
Purpose of Processing
To contact you in relation to your account.
Legal Basis of Processing
In order to perform our contract with you.
Duration of Processing
For as long as you remain a customer, plus two years for legitimate purposes arising out of the administration of your account.
Bank and Credit Card information
Purpose of Processing
To process payment for services provided to you.
Legal Basis of Processing
In order to perform our contract with you.
Duration of Processing
For as long as you remain a customer, plus 13 months to allow for investigation of disputed transactions.
Billing information
Purpose of Processing
To calculate and issue charges for services provided to you.
Legal Basis of Processing
In order to perform our contract with you.
Duration of Processing
For current financial year, plus six years, as required under tax law.
Call Traffic Records
Certain data is generated by your activity on the specific network of your account. This includes the time and duration of your phone calls, the number to or from which the calls were made, your geographical location on the network, and details of your device.
Purpose of Processing
- For connection of calls, calculation of billing and interconnector charges, traffic management, fraud investigation, network troubleshooting.
- With your consent, for direct marketing and the provision of value added services.
- This data is also retained and may be disclosed in accordance with the Communications (Retention of Data) Act, 2011
Legal Basis of Processing
- In order to perform our contract with you
- On consent
- To comply with a legal obligation
Duration of Processing
For two years, as required by law.
Credit Referencing, Identity Checks, Payment Default and Fraud Prevention
On applying to open an account with you, we request information about your current and former addresses and your employment, for credit scoring purposes. For fraud prevention purposes, we also request copies of certain documents in order to verify your identity and address.
If a Bill Pay account customer, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register, to help us to decide whether to accept your application or future applications, and to verify your identity. The agency will record details of our search and your application whether you are accepted or not.
We will use credit scoring systems when assessing your application. This information may be used for debt tracing.
If a Bill Pay customer, we will also disclose details of your agreement with us, the payments you make under it, account balances and information about any default, dispute, and debts to credit reference agencies. We will also disclose details of any change of address reported to us or of which we become aware.
Credit searches and the information supplied by us and held by credit reference agencies is used by us and other organisations to help make decisions about other credit applications by you or other members of your household with whom you are linked financially to trace debtors, recover debts, to prevent and detect fraud and to manage your account.
Where we deem it appropriate, we may also check and share your details with fraud prevention agencies who will record details of any false or inaccurate information provided by you or where we suspect fraud (whether a Bill Pay or Prepay Customer). Records held by fraud prevention agencies will also be used by other organisations to help them prevent fraud against you and other organisations who make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household and to help prevent money laundering where applicable. Those fraud prevention agencies may disclose information to law enforcement agencies where requested and necessary for the investigation of crime.
We may also use and share your details for the collection of any debts owed on your account. This may include the use of debt collection agencies to collect debts on our behalf or may include the assignment of debts to a third party company. The assignment of debts will involve the sale of your account information to a third party company – this information may include your name, address and contact data, year of birth, debts owed, payment history and other information necessary to help recover the debt.
We may also pass and share information to other communications service providers and network operators for the detection, identification and prevention of payment default, theft and fraud.
If a Bill Pay customer, if you allow your account to fall into arrears by not paying your bills in full and on time, information on your payment performance may be shared with other providers of landline, broadband and mobile services through the provision of the information to a database operated by the service providers called Credit Insights.
Other providers of services who also supply information on payment performance of their customers to the Credit Insights database may check this information when you apply for their services in the future to help them assess your creditworthiness.
The information shared with Credit Insights includes name, address, date of birth and account details and will be held on the database for 6 years from the date it was shared with Credit Insights.
Purpose of Processing
Credit Referencing, Identity Checks, Payment Default and Fraud Prevention
Legal Basis of Processing
Legitimate Interest
Duration of Processing
Credit scoring information is held for three years. Fraud Information is held for four Years. Copies of proofs of residence and identity are held for a maximum of six months Credit Insights data is held for six years.
Your Interactions with us
When you interact with our customer care channels, records of these interactions will be held by us in order to administer your account. Where you interact with us via social media, our Social Media policy will apply. Calls to our call centre will be recorded.
Purpose of Processing
To administer you account and provide customer care to you
Legal Basis of Processing
In order to perform our contract with you
Duration of Processing
For as long as you remain a customer, plus two years for legitimate purposes arising out of the administration of your account. Call recordings are held for a maximum of 13 months. Webchat transcripts are held for a maximum of 13 months.
Website
We collect certain data from users and visitors to our website. For more details, see our Website Privacy Policy and Cookies Policy
Other Services
If you sign up to other services provided by ICW, we may process certain data relating to you for direct marketing purposes and in order to provide value added services to you. This processing is done only with your consent, and subject to the Privacy Policies of these services.
Purpose of Processing
To provide direct marketing and value added services to you.
Legal Basis of Processing
Consent
Duration of Processing
For as long as you remain a customer, or until you withdraw your consent by opting out.
Direct Marketing
We may process the above data or data relating to your usage of our services to carry out analysis of your information:
- to develop our relationship with you, to develop and personalise Three Services and to present and deliver these to your Device.
- to keep you informed about other services, developments, pricing tariffs, special offers, and any discounts or awards which we believe may be of personal interest to you, or which you may be entitled to.
We may keep you up to date (including by automated means) directly to your Mobile or other contact number, by post, email, telephone, by electronic messaging such as mobile text, digital, online and picture message, and voicemail subject to any preferences indicated by you.
If you do not wish to receive direct marketing information you should contact by email hello@icommunicate.world. Please note that where you opt out of all marketing from ICW you will still receive service communications from ICW (for example, billing communications).
Purpose of Processing
Marketing, including Direct Marketing
Legal Basis of Processing
Legitimate Interest
Duration of Processing
For as long as you remain a customer, or until you opt out.