When you are ready to purchase a number in ICW web application, you may see that the number requires additional documentation in order to be activated, in that case contact your Account Manager.

Though, in this article, we’ll be focusing on how to manage the process directly from the web application. If you are an ICW Admin User, you can directly manage the information submission and verification process through the Dashboard.

• You’ll first need to login to the Dashboard.
• Then select Numbers in the navigation menu on the left-hand side of the screen.
• Select Country. 
• Select type of number – Local or Mobile 
• Select package
• Add User to the number.
• Buy the Number and Package.

Once the number has been purchased, you can choose to submit the information immediately or skip it until later.

Please note that if you choose Skip for now, the number will remain in your Inactive numbers section and you will be unable to make and receive calls until the documentation has passed verification. The number will look appear as follows:

These numbers will also not appear: 

• in your ICW Phone App.

Finally, email the required information to your Account Manager or Business Team. Once your address and identity documents have passed verification, you’ll receive a confirmation email and your number will move to the Active numbers section.

Pending and Rejected Numbers 

Once you have submitted all of the necessary information and supporting documents, your number will remain in the Inactive section of your Numbers. The number will appear with a pending badge (as pictured below) while the information is pending review.

If you receive a rejection notice on the information you submitted, as an Admin user, you’ll be responsible for resubmitting the correct information again.

You can resubmit new documents or information. You’ll be redirected to the same form again where you will have more detailed information regarding the rejection reason.

After you have completed the resubmission, the number will resume back to a pending status until approved.

Please take note that some countries may require more processing times than others.