App

Contacts will linked automatically after successful login into App and allow the initial request during installing app first time.

Web ICW Dashboard

If you’d like to import your contacts to ICW Dashboard there are a few steps to follow.

Importing Your Contacts from a .CSV file 

What is a .csv file and how can I make one? 

A .CSV file is one of the most common ways to index contact lists. Using the .CSV format, you will be able to export your contact database from any CRM tool you’re using and upload it to ICW.

In order to import your database, your CSV file must have less than 10,000 contacts. If there are more than 10,000 contacts, you will have to split your files into several smaller files and upload them separately.

Next, you’ll need to open the ICW Web Application. Click on Import Contacts in the left right-hand menu.

The Contacts import window will open and you can select the.CSV file to upload.

Once the list has been uploaded, the phone will automatically pass to the contact field screen.

• Fill in all fields (a contact may have several phone numbers)
• Choose the default country prefix
• Click on Import contacts
• In a few minutes for your contact list will appear in your app (coming soon)

Deleting or Modifying your Contacts

For security purposes, it is not possible to mass delete your contacts from your Dashboard or Phone. Please reach out to the support team to request a contact wipe. Then, you can re-upload a new list.

If you’d like to delete or modify an individual contact you can do so from the ICW Phone App or ICW Web Application.