Knowledge Base
Adding new users and creating teams on your ICW account is easier and can be done directly from your ICW web application dashboard. Adding a New User Log in to your ICW web application Dashboard….
The permissions you have enabled on your ICW account determine some of the tasks you’re able to perform. The two sets of permissions are User and Admin. Let’s look at the biggest differences between the…
Outbound and Inbound Call Rates Outbound call pricing may vary in ICW and as a best practice, you should get in touch with your Account Manager. If you are currently on a trial, please contact…
It is important to know that depending on specific country regulations, there are some ICW phone numbers within a specific geographic region that require a physical address or national identification card. When purchasing phone numbers…
Automatically setting up your daily business working hours allows for your number to open and close automatically. If you are an ICW User Admin, you can easily define these options from the Number’s Settings in…
Why is this necessary? Due to new laws and regulations, it is no longer possible to purchase and use numbers in certain countries without providing proof of your identification. As a provider, iCommunicate World must…
When you are ready to purchase a number in ICW web application, you may see that the number requires additional documentation in order to be activated, in that case contact your Account Manager. Though, in…
ICW offers a range of different phone number types that vary in capability and in cost. To check associated costs, please verify this directly with your Account Manager. Please also note that with the purchase…
As new laws and regulations come into effect, our team at ICW is working to stay ahead of the curve, while delivering the best service. Here’s a few things we think are important to know…
Default Calling Number Choosing your default calling number will set you up to execute quick calls. If you are assigned to multiple phone lines, choosing a default number to call from will ensure consistency with…
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