Disclosure of Your Data to Others

Data Processors

iCommunicate World (ICW) uses service providers to assist in providing services to you, and some of these process your personal data on our behalf. These Data Processors provide a range of services to ICW, including deliveries, cloud computing, data storage, document shredding, outsourced IT services, outsourced customer services, repairs of hardware, franchise store operators, security providers, consultants and professional advisors.

Where we use Data Processors, we require them by contract to only process data in accordance with our instructions.

Some of these Data Processors are based outside the European Economic Area (the ‘EEA’) which consists of the European Union Member States together with Iceland, Liechtenstein and Norway. When we transfer to or allow access to personal data from such countries, we adopt measures to carry out these transfers in accordance with applicable data protection law.

Legal Disclosure

Under the Irish Communications (Retention of Data) Act, 2011, ICW is obliged to disclose telecommunications data for the purpose of complying with a disclosure request for the prevention, detection, investigation or prosecution of a serious or revenue offence, for the safeguarding of the security of the State or for the saving of human life; in accordance with a court order; or as may be authorised by the Data Protection Commissioner.

Other Personal Data may be disclosed where required for the purpose of preventing, detecting or investigating offenses, apprehending or prosecuting offenders or assessing or collecting any tax, duty or other moneys owed or payable to the State, a local authority or a health board, in any case in which the application of those restrictions would be likely to prejudice any of the matters aforesaid. In such cases, we will not disclose your data without first taking into account your fundamental right to privacy under Data Protection legislation.

Connecting Calls

When you make a call, the calling line identity (CLI) of your Mobile (your mobile number) will be displayed on the Mobile of the person you call. If you do not wish your CLI to be displayed and/or transmitted you should consult your user guide or contact Customer Services. Your CLI cannot be blocked when calling the emergency services, or when sending a text, picture, or video message.

When you make a call, it is necessary to make certain meta data relating to that call available to other networks, including foreign networks when you are roaming or making an international call.

Your Rights

Information

You have the right to certain information relating to processing of your personal data by ICW. This Privacy Statement, along with other relevant publicly available documents, provides this information.

Rectification - You have the right to have any inaccurate personal data corrected or updated. Please contact via email hello@icommunicate.world and they’ll be happy to help.

Erasure (“The Right to be Forgotten”)

You have the right to have your data deleted when it is no longer required by us for a lawful purpose. ICW already automatically deletes this data after [retention period] of years.

In this way, ICW complies with your “Right to be Forgotten” without you having to make a request to us . Where data still needs to be kept, e.g. for a legal obligation or for legitimate business purposes we will automatically delete it as soon as this retention period ends.

Right to Object

You have the right to object to the processing of your personal data which is done for the purposes of a legitimate interest or in the public interest or in exercise of official authority vested in ICW as data controller . Where you object, ICW shall demonstrate compelling legitimate grounds for the processing, or cease it. To exercise this right, contact the Data Protection Officer.

You have the right to object to processing for direct marketing purposes. This right can be exercised by opting out of direct marketing using the means provided.

Restriction

You have the right to have processing of data restricted

• While we verify the accuracy of your data or correct it if necessary
• If the processing is unlawful and you request restriction of the processing rather than erasure of the personal data.
• We no longer need the personal data for the purposes of the processing, but you require us to retain it for the establishment, exercise or defence of legal claims
• While we consider an objection made by you under your Right to Object.

To exercise this right, email hello@icommunicate.world 

Access

You have the right to obtain a copy of personal data which we may hold about you. Please email hello@icommunicate.world

Portability

You have the right to obtain a copy of certain personal data in a commonly used, machine readable format. This right is limited to data which

1. Was provided to us by you
2. Is processed by us on the basis of consent or a contract
3. Is processed by automated means

ICW provides such information in Excel Spreadsheet format. To exercise your Right to Data Portability, please email hello@icommunicate.world

Delivery of Access and Portability Rights

We may ask you to complete a form to help us identify the data you require. We may request that you provide proof of your identity and residence. In the case of certain manifestly unfounded or excessive requests, we reserve the right to decline a request or to charge a reasonable administrative fee.

We will strive to provide your data to you as soon as possible but in any event, within one month of receiving your request, except for requests which by reason of their complexity or number may take up to three months. In such cases we will notify you of any such delay within one month of receipt of the request, together with the reasons for the delay.

You should note that ICW is bound to retain data for no longer than is necessary, and that certain data may therefore have been deleted by the time a request for access is made, in line with our retention rules outlined above.

The Right to Lodge a Complaint

If you are unsatisfied with any aspect of our processing of your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority for Ireland is the Office of the Data Protection Commission, who can be contacted via their website at www.DataProtection.ie.