Navigating the ICW Phone application is just as easy as on the ICW Desktop phone.

At the bottom of the Phone, you’ll see the navigation bar where you can switch between four different sections; Contact, Keypad, Recent, and More.

Keypad

The Keypad is where you can make outbound calls.

If you are assigned to multiple numbers, you can navigate below the keypad to toggle between the number you would like to make a call from.

In-Call View

Once you’ve dialed a number in the Keypad section, you’ll move to the ringing view. Once the call has been answered, the In-Call view will change to include further options such as transfer, mute, hold, speaker, and keypad.

You can also select Keypad if you need to dial an extension number or if you need to join a conference with a pin code.

Recent

View your recent call history on any number. See both outbound and inbound calls as well as voicemails.

Call Details view

When you look at a call in the History section, you can tap on the call to see a host of actions to help organize and take action on your calls.

Contact information

View the caller’s name and company if they are a saved contact, or view the unregistered number.

Call Information

See what type of call was made; outgoing call, incoming, or missed call, as well as what line the call was made to or dialed from.