iCommunicate Limited Bill Pay Voice Price Plans

  • All Bill Pay price plans are subject to a minimum term contract, determined at point of purchase
  • Your plan comes with an allowance of minutes and text, see below plan details.
  • T&C’s from Three Ireland (Hutchison) Limited (“Three”) applicable when Three mobile network is chosen.

Ultimate Global allowance applies to:

  • Unlimited voice calls made to landlines and mobiles within the Republic of Ireland
  • Calls made while roaming in EU to other EU numbers and back to Republic of Ireland
  • Texts sent to Irish mobile numbers and Irish landline numbers while in the Republic of Ireland.
  • Texts sent while roaming in EU to other EU numbers and back to Republic of Ireland
  • International Calls, except

Your allowance doesn’t include: (for more details see price guide https://icommunicate.world/aboutus/ )

    • Roaming calls (other than the mentioned above)
    • Calls to premium rate numbers, directory enquiries and all other call types including non-geographic numbers (1800, 1850, 1890, 0818, …)
    • Any other call types
    • Texts to premium rate numbers, directory enquiries numbers
    • MMS (Multimedia messages)
    • International texts
    • Texts sent while roaming outside of the EU
    • Any other texts

These events are charged at rates published in the Price Guide at https://icommunicate.world/aboutus/

  • Unused minutes within the Bill Pay price plans and unused Add-ons  do not carry over from month to month
  • Free Three to Three usage applies within the Republic of Ireland only, and where under your Price Plan, Three to Three are unlimited, it is subject to fair usage policy of 3000 minutes per month. Free Three to Three excludes calls to voicemail.
  • Three reserves the right to introduce a fair use policy for use of Three services while roaming in accordance with Regulation (EU) 2015/2120 (“The Roaming Regulation”)

All you Can Eat Data Service

  • Three Bill Pay plans come with the All you Can Eat Data service. The All you Can Eat Data service can be used on the Three network in the Republic of Ireland only. For full terms of the All you Can Eat Data service please see //www.three.ie/terms-conditions/services/new/all-you-can-eat-data-terms-conditions/

Add-Ons.

  • Add-ons have no minimum term and can be cancelled and renewed at any time. Chargeable Bill Pay Add-ons must be used within the period from the date of purchase until the end of the then current billing cycle. Bill Pay Add-ons automatically renew each subsequent monthly billing cycle unless you cancel the Add on. Promotional Add-ons may have a different expiry period – e.g. Talk and Text Add-on expires after 7 days.
  • The use of free or chargeable Add-ons is unavailable while you are roaming abroad.
  • There is no limit to the number of unique Add-ons which a customer may purchase. Customers cannot however purchase or avail of two or more of the same Add-ons in the same month.

General.

  • Each text / photo /video message can accommodate 160 characters. Some handsets allow for more, these will be divided and sent in numerous messages (depending upon length). Each message will be deducted from your monthly allowance (if any) or charged at standard rates.
  • International messaging functions are subject to services arrangements with respective networks abroad. Calls and messages to these numbers are excluded from any inclusive allowance in all price plans.
  • Non-recurring payment: Three’s preferred method of payment is by recurring Direct Debit. Recurring payments have no additional charge.
  • Reconnection charge: If we have to suspend or disconnect you from the Three network, we reserve the right to charge you for reconnecting your handset.
  • Cancellation fee: Bill Pay customers only – there is no cancellation fee if you wish to cancel after your Minimum Term has finished. All reference to Ireland means Republic of Ireland.

EU Fair Use Policy

The ‘EU Roaming Regulation’ (Regulation (EU) 2015/2120) permits operators to apply a fair use policy in accordance with the European Commission’s Fair Use Regulation (Commission Implementing Regulation of 15.12.2016).

The following definitions shall apply for the purposes of this fair use policy:

  1. The following terms have the same definition as provided for in Regulation (EU) No. 531/2012, as amended: (i) regulated roaming call; (ii) regulated roaming SMS message; (iii) regulated data roaming service; and (iv) domestic retail price.
  2. ‘Open data bundle’ has the same definition as provided for in Article 2 of the European Commission’s Fair Use Regulation.
  3. ‘Regulated retail roaming service’ means a regulated roaming call, regulated roaming SMS message or regulated data roaming service.

These terms and conditions may be amended from time to time in line with the EU Roaming Regulation.


    1. Normal residence or stable links
      • 1.1 Three may reasonably request customers to provide proof of normal residence in the Republic of Ireland or proof of stable links entailing a frequent and substantial presence in the Republic of Ireland.
      • 1.2 In the case of pre-paid tariff plans (as defined in the European Commission’s Fair Use Regulation (Commission Implementing Regulation of 15.12.2016), as an alternative to section 1.1 above, Three may limit the consumption of data roaming retail services within the EU at the domestic retail price to the volumes equivalent to at least the volume obtained by dividing the overall amount, excluding VAT, of the remaining credit available and already paid by a customer to Three, at the moment of commencing roaming, by the prevailing regulated wholesale roaming charge referred to in Article 12 of Regulation (EU) No. 531/2012.
    2. Monitoring fair usage
      • 2.1 Three may monitor a customer’s usage of Three’s voice, SMS and data services over a cumulative four month period to establish whether consumption of Three’s voice, SMS or data services in the Republic of Ireland constitutes more than 50% of the customer’s consumption of Three’s voice, SMS or data services over that cumulative four month period..
      • 2.2 Three may monitor a customer’s presence while consuming Three’s voice, SMS or data services over a cumulative four month period to establish whether the customer was present in the Republic of Ireland for more than 50% of the time (measured in days) that the customer is consuming Three’s voice, SMS or data services over that cumulative four month period.
      • 2.3 Three may decide not to provide regulated retail roaming services at the domestic retail price to a customer where that customer’s consumption of Three’s voice, SMS or data services in the Republic of Ireland constitutes 50% or less of the customer’s aggregate consumption of Three’s voice, SMS or data services over a cumulative four month period and if that customer’s presence in Ireland over the cumulative four month period constitutes 50% or less of the time (measured in days) that the customer consumes Three’s voice, SMS or data services over that cumulative four month period.
      • 2.4 Three may decide not to provide regulated retail roaming services at the domestic retail price to customers using a specific SIM card where that SIM card has not been used or has virtually not been used over a four month period for making or receiving a call, sending an SMS or for data services in the Republic of Ireland in accordance with paragraph 37 of guidelines issued by BEREC (the Body of European Regulators for Electronic Communications) on 27 March 2017 (BEREC Guidelines on Regulation (EU) No 531/2012, as amended by Regulation (EU) 2015/2120 and Commission Implementing Regulation (EU) 2016/2286 (Retail Roaming Guidelines)) .
      • 2.5 Three may decide not to provide regulated retail roaming services at the domestic retail price to a customer that has subscribed to and sequentially used multiple SIM cards while roaming in accordance with Article 4 (4) sub-paragraph 7 of the European Commission’s Fair Use Regulation.
      • 2.6 Where Three detects that a customer’s use of a SIM card allows Three not to provide regulated retail roaming services at the domestic retail price in line with sections 2.3 – 2.5 above, Three shall alert the customer about the detected behaviour indicating that the customer will be charged a surcharge pursuant to Article 6e of Regulation (EU) No 531/2012 for use of Three’s regulated retail roaming services after the date of such alert unless the customer demonstrates actual consumption of Three’s voice, data or text services in Ireland or actual domestic presence within two weeks of the alert.
      • 2.7 For the purposes of sections 2.2 and 2.3 above, any day when a roaming customer has logged onto the Three network shall be counted as a day of domestic presence of that customer.
    3. Organised resale

Three may immediately take any necessary measures at wholesale or retail level to ensure compliance with a relevant customer contract when it detects that a number of SIM cards have been the object of organised resale to persons not effectively residing or having stable links in the Republic of Ireland for purposes other than periodic travel.

    1. EU Roaming Data Allowance and Surcharge – Open Data Bundles
  •  
        • 4.1 Where applicable, your EU roaming data allowance is calculated in accordance with Regulation (EU) No 531/2012, as amended and prevailing data wholesale roaming caps from 15 June 2017. Article 4 (2) of the European Commission Fair Use Regulation provides: “Without prejudice to any applicable domestic volume limit, in the case of an open data bundle, a roaming customer is able to consume when periodically travelling in the EU a volume of data roaming retail services at the domestic retail price equivalent to at least twice the volume obtained by dividing the overall domestic retail price of that open data bundle, excluding VAT, corresponding to the entire billing period by the regulated maximum wholesale roaming charge referred to in Article 12 of Regulation (EU) No 531/2012. In the event of bundled sale of mobile retail services with other services or terminals, the overall domestic retail price of the data bundle is determined by taking into account the price applied to the separate sale of the mobile retail services component of the bundle, excluding VAT, if available, or the price for the sale of such services with the same characteristics on a stand-alone basis”. In accordance with paragraph 48 of guidelines issued by BEREC on 27 March 2017, your EU roaming data allowance may be calculated by reference to a SIM only offer equivalent to your handset plan.

By way of example:

The EU roaming data allowance for Three’s 3 Classic Flex Max plan as at 1st January 2018 has been calculated by reference to Three’s 3 Classic Flex Max SIM only plan. The overall domestic retail price of 3 Classic Flex Max SIM only, excluding VAT, is €22.76. This is divided by the prevailing data wholesale cap (€6.00 per GB from 1st January 2018) and multiplied by 2. This produces an EU roaming data allowance of 7.6 GB.

For details of your EU roaming data allowance, please see //www.three.ie/pdf/current-priceguide-3rdApr.pdf.

      • 4.2 When you exceed the EU roaming data allowance that applies to your plan, a surcharge will apply. For details of the surcharge, please see //www.three.ie/pdf/current-priceguide-3rdApr.pdf.
      • 4.3 Three will send a notification to you when your volume limit of data roaming service is fully consumed. This notification will indicate the surcharge that will be applied to any additional consumption of data roaming services by you. You have the right to require Three to stop sending such notifications and the right, at any time and free of charge, to require Three to provide the service again.

 

    1. Advice of Charge

The Advice of Charge message that you receive when roaming in the EU will include information on this fair use policy and the surcharges which apply in excess of your volume limit.

    1. Complaints

If you have a complaint in respect of this policy, please contact us on 1913. All complaints will be dealt with in line with our Code of Practice: //www.three.ie/explore/about-three/code-of-practice/.

These pricing terms and conditions are in addition to the full Terms and Conditions of the Three Service. Download Terms for Three Services (pdf)

 

Cookie Policy

ICOMMUNICATE WORLD respects the privacy of all visitors to our website and users of our applications. This Cookie Policy outlines our policy concerning the use of cookies and similar technologies (“cookies”) on ICOMMUNICATE WORLD

We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you, as a user, can manage them. By continuing to use our website you accept our use of cookies and can opt out at any time in the ways outlined below.

What are “cookies”?

Cookies are small text files that are used to store or retrieve information to perform certain functions and remember visits to a website. There are 2 distinct types of cookies – session cookies and persistent cookies. A session cookie is only accessible while your browser is open, and is deleted as soon as you navigate away from our website. A persistent cookie can remain on your computer for a pre-defined period of time, or until they are forcibly deleted. Other technologies including pixels, tags, web beacons or local storage also store and retrieve data on a device and are similar to cookies. A further explanation about cookies is available on: http://www.allaboutcookies.org/

How do I manage or refuse cookies?

If you do not want to accept a cookie you can use your in-built browser or device settings to deny or accept individual or all cookies. The procedure varies depending on browser or device so please visit your browser or device’s settings or help section for more details. Additional information on managing third party cookie opt outs is included below in our ‘Third Party Cookies’ section.

Please be aware that some functionality on our websites requires the use of cookies, and as such, disabling these may result in a deterioration of service (for example, when adding products to your basket for checkout).

How Three uses cookies?

We use information gathered from cookies to help improve your experience on our website, for security and to personalise content and advertising. For example, they help us to identify and customise the experience for you, or to determine the most relevant related products to show you when you’re browsing. The list below details how we use cookies on our website:

Necessary, Functionality and Session cookies

Necessary: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. Examples of necessary cookies we use are JSESSIONID which is used as part of security to access the website or X-Mapping- which is used to route data and page requests to the correct server. These cookies are deleted when you close your browser.

Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). An example is stack_ch which allows us to track your entire journey on our website or gpv_p12 which captures which page on three.ie you’ve come from prior to the one you’re on.

Session cookies: These are used to maintain your session when you sign in on My3, or when purchasing a product through our online shop. If you choose to deny this cookie, this will affect your ability to purchase online or to remain signed in on your account online. An example of a session cookies is PHPSESSID. The PHPSESSID cookie is set by our website to enable it to store state data. It is used to establish a user session and to pass state data via a session cookie. It helps maintain a logged-in status for a user between pages.

Third party cookies

We use cookies served by third parties in order to improve our website; personalise your experience; and understand how our website is used. We also use cookies to make our advertising on other websites more relevant. As described in our Privacy Policy, we may combine data collected about you from other sources (e.g. your contract type and length) with data collected via third party cookies to show you more relevant adverts on and off our website.

Using information collected about you for advertising purposes is known as targeted or behavioural advertising. You can opt out of this behavioural advertising on the web browser you are currently using with an “opt-out cookie” by visiting http://www.youronlinechoices.com/ie/your-ad-choices or by using the specific opt-outs listed below. If you choose to turn off online behavioural advertising it does not mean you will no longer receive online advertising, it means that the advertising you see may not be tailored to your interests or preferences on the web browser you are currently using.

A list of third party cookies is as follows (Please note we are not responsible for the content hosted on third party sites listed below):

Google Analytics & Adobe Omniture tracking cookies

This cookie is used to recognise repeat visitors to our website. These cookies may contain some anonymous data such as the method you used to enter the website, the path you took within the site, individual pages you viewed and any options that you selected along the way.

Cookie

More information

Google Analytics
(__utma, __utmb, __utmc, __utmz, _ga)

Google Analytics cookies are used to collect anonymous information about how visitors use our website. We use the information to compile reports and to help us improve our website. The information collected is anonymous and includes the number of visitors to the website, what pages they visited and where they have come to the website from. More information is available on: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Adobe Omniture
(s_vi, s_sq, s_cc,s_dl, s_fid, s_lv, s_stc, s_schan, s_skw, s_channeltrafic_p, c_m)

Adobe Site Catalyst cookies that are used to identify visitors. Information collected includes URLS of pages visited and time spent at each page; searches performed; information about your browser and device and when you clicked on an ad. More information and how to opt out is available on: http://www.adobe.com/privacy/opt-out.html

Reevoo cookies

These cookies are used to improve and tailor our third party product review service. These cookies will track customers who viewed product reviews and chose to purchase products online. This provides us insights into products and services that our customers value, and allow us to tailor the products to customer needs.

Cookie

More information

reevoo_utma, reevoo_utmb, reevoo_utmc, reevoo_utmz, reevoomark_marker, reevoomark_viewed_products

These cookies allow Reevoo to provide its reviews and rating services. More information is available on: https://www.reevoo.com/cookies-policy/

Qualtrics cookies

Qualtrics cookies are used to provide customer satisfaction surveys to visitors to our website. These surveys are based on actions taken on our website by a visitor to our website.

Cookie

More information

SI_[intercept ID]_intercept

Is used to prevent repeated display of the SI Intercept.

QST

Multi-purpose e.g. Allows the ‘Save and Continue’ and ‘Prevent Ballot Box Stuffing’ options to work.

QSI_HistorySession

This is a session cookie which stores what pages a visitor has visited for the current session.

QSIPopUnder_SI_[intercept ID]

For the popUnder intercept, tracks which action is being taken.

Survey ID and SurveySessionsTaken

For tracking a survey session over multiple pages.

HubSpot Cookies

When you visit certain business sections of our website, our partner HubSpot uses the cookies listed below for functionality, performance and to track visitors. These are listed below and available on: https://knowledge.hubspot.com/articles/KCS_Article/Reports/What-cookies-does-HubSpot-set-in-a-visitor-s-browser.

Cookie

More information

__hstc

The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (Expires: 2 years)

hubspotutk

This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. (Expires: 10 years)

__hssc

Cookie for keeping track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. HubSpot sets it to the value “1”, and uses it to determine if the user has restarted their browser. If this cookie does not exist when HubSpot manages cookies, they assume it is a new session. (Expires: Session cookie)

__hs_testcookie

This cookie used to test whether the visitor has support for cookies enabled. (Expires: Session cookie)

hsPagesViewedThisSession

This cookie used to keep track of page views in a session. (Expires: Session cookie)

hsfirstvisit

This cookie used to keep track of a user’s first visit. (Expires: 10 years)

LivePerson Cookies

Cookie

More information

LPCKEY-XX, LPSID-XX, LPVID

LivePerson’s webchat services use cookies and other technologies such as pixel tags to collect and store information that is generated automatically as you use the services or a LivePerson Customer’s website. These cookies are to gather usage data related to a visitor’s visit to our website e.g to identify a browser. For more information visit: www.liveperson.com/policies/use-of-cookies

Other third party cookies

A list of other third party cookies used by Three is as follows:

Cookie

More information

.bluekai.com (bkdc, bklc, bku)

BlueKai works with websites to aggregate anonymous activities and enables marketers to provide more targeted online advertising. For more information visit: http://www.bluekai.com/consumers.php and http://www.oracle.com/us/legal/privacy/marketing-cloud-data-cloud-privacy-policy/index.html. A customer can opt out at any time by visiting the following web page: www.bluekai.com/registry. BlueKai cookies are dropped when users log into our website. These are persistent cookies typically lasting up to 8 months.

.google.com and .doubleclick.net
(NID, PREF, __ar_v4 and ID)

Google uses these cookies for its products. For information visit: www.google.com/policies/technologies/cookies/

.bidswitch.net (tuuid and c)

This cookie has a unique user ID (randomly created by Bidswitch) on the basis of which Bidswitch can remember what banners you have seen and if you have visited the website of an advertiser.

.adnxs.com (anj, sess, uuid2)

These cookies are used for re-targeting, optimisation and reporting of online adverts. For more information visit: www.appnexus.com/en/company/platform-privacy-policy

.rlcdn.com (ck1, rlas3, rtn1, dids)

Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.

.yahoo.com (B)

These cookies are set on pages with the Flickr widget. They can be attributed to both Flickr and Yahoo! (who own Flickr). The B cookies are set for all users. Yahoo! may use collected information to serve you ads based on your web-surfing activity and interests. For more information visit: http://info.yahoo.com/privacy/uk/yahoo/cookies/

ClickTale (WRUID)

This cookie is used to anonymously identify a visitor of the website for the purpose of enabling the ClickTale software to track visitor’s actions across our website.

Additional Cookies

Where required, we will provide further information about the use of any additional cookies on a particular website, application or service when you visit that website, application or service.

Website Privacy Notice

This privacy notice explains the kinds of information we may obtain from or about you as a visitor to our websites and pages on social media or as a user of our mobile or other applications (collectively, our “website”); how we may use that information (together with information provided offline or via other means); and who we may share that information with.

Each time you access, browse and/or use our website you agree to the following terms. If you do not agree you must cease to use our website. We are not responsible for the content or privacy practices of other websites.

This website privacy notice relates solely to processing of information via this website. For more detail on processing of your personal data, please visit privacy policy tab  https://icommunicate.world/aboutus/

General Statement

iCommunicate World respects your right to privacy and we are committed to complying with applicable data protection and privacy law.

We will only collect personal information about you through this website with your awareness and as described in this policy. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures. We may combine personal information that we collect via one method (for example, our website) with personal information that we collect via another method (for example, your offline interactions with us).

Collection and Use of Your Personal Information.

We may collect and process the following data through our website (and combine this with data provided offline through your interactions with us):

  • iCommunicate World uses cookies or similar technologies on our website. To find out more visit our Cookie Policy available at Cookie Policy. By using our website, you agree to iCommunicate World use of cookies. You can opt out at any time by visiting in our Cookie Policy. Cookie Policy
  • Any information provided by or about you through our website including competitions, comment boxes, forms, links, website usage or any other means.
  • If any person contacts us via phone, email, post, surveys, through our website or otherwise, we may keep a record of that correspondence.
  • Where you purchase any products or services from us, we collect your data in relation to that product or service as set out in this policy and our contract with you for that product or service.
  • iCommunicate World provides channels of social media communications in order to provide information regarding our services; respond to queries; and to deliver customer care to our customers. iCommunicate World may retain any interactions with customers via any of its social media channels as part of your customer care history, along with your interactions with customer care via any other channel. Social media interactions with non-customers will be retained for a maximum period of 3 months for the relevant purposes set out below.

You agree that any data you provide to us via this website will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information from or about you which is necessary to:

  • process any applications for Services made by you via this site;
  • conduct a credit and fraud prevention check with a credit reference agency, if you apply for a monthly price plan account. The agency will supply us with information about you to help us verify your identity and decide whether to accept your application or future applications. The Agency will record details of our search and your application whether your application is successful or not. We will use a combination of credit scoring and/or automated decision making systems when assessing your application. This information will be available to other lenders;
  • set up and administer your account;
  • provide customer services and respond to and resolve any enquiries or complaints;
  • provide any products, services or information requested by you;
  • conduct analysis for traffic and billing management, and to support product development;
  • contact you for market research purposes;
  • conduct customer satisfaction surveys;
  • personalise your experience on our website;
  • provide and conduct competitions and similar offers;
  • keep you up to date by post, telephone, email, and direct to your handset by text, picture, video and audio message or pop-up with information about our services, and offers and promotions subject to any marketing preferences indicated by you. It’s your choice and you’re in control – you can contact us at any time to update your preferences through email hello@icommunicate.world , using the opt-out links on any email or SMS you receive or by writing to or calling customer services. Please note that where you opt out of all marketing from Three you will still receive service communications from Three (for example, billing communications); and
  • show you targeted online marketing adverts on our website and other websites. See our Cookie Policy for more information on third party cookies we use for targeted advertising and how to opt out. Where you opt out of the use of third party cookies by Three you will no longer see targeted ads but may see generic ads online featuring Three. Online targeted adverts may be targeted by matching activities or information collected via third party cookies on our website with information collected offline (e.g. your contract type or length with us).

If you are aged 16 or under, you must get your parent or guardian’s consent to provide your personal information to the website, otherwise you are not allowed to provide any of your personal information to us.

Monitoring of Your Communications

We may monitor and/or record communications between you and us for quality control, analytics, verification and training purposes.

Retention of data

We keep your personal data for as long as necessary for the purposes for which it was collected and to provide you with services, to conduct our legitimate business interests or where otherwise required by law. We will retain your data for the lifetime of your account with us and for a period thereafter in accordance with our information retention policy.

Disclosure

Your personal information may also be processed by other organisations on our behalf for the purposes outlined above. We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information be treated to the same standards adopted in Ireland. We may also disclose your information for the prevention and detection of crime and to protect the interests of iCommunicate.World and other users or if required to do so by law or other binding request. By using our website you agree to such disclosure.

We take the security of the data that we process seriously. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our website. Any transmission is at your own risk.

User Rights and access to your personal information

The EU General Data Protection Regulation and the Irish Data Protection Acts, 1988 to 2018 give you the right to access, erase or correct information held about you in certain circumstances. You have the right to request a copy of any personal information we hold about you, and to receive some categories of personal data in portable form. To protect the security of your data, we may request a copy of ID to confirm your identity prior to making your data available to you. To make such a request, please write by sending an email to hello@icommunicate.world

Other terms and conditions

You should read this Policy in conjunction with our website terms and conditions (which apply to your use of this website), our Cookie Policy, our Terms of Sale/Supply of Products (which apply to the purchase of products by you via this website) and the Terms for our Services (which apply to your use of our and 3rd party Services provided by ICW). 

Notification of changes

If we change this Website Privacy Notice we will post the amended Notice on our website so that you are always aware of how we collect, use and disclose your personal information.

 

iCommunicate World (ICW) Privacy Notice

This Privacy Notice tells you what personal data is processed by ICW in relation to you, the purposes for which it is processed and the manner and duration of the processing. This information is provided in fulfilment of ICW’s duty to process data in a manner which is fair, lawful and transparent, and to provide information relating to the processing at the time of collection of that data. You should read this Privacy Notice prior to providing any personal to ICW and refer to it at any time should you have queries regarding the use of your personal data.

About Data Protection

ICW processes personal data in accordance with the requirements of Data Protection law. This law includes the Irish Data Protection Acts and the EU General Data Protection Regulation (“GDPR”).

Under Data Protection law, you are the “Data Subject” in respect of any personal data relating to you. “Personal Data” is any information which relates to an identifiable natural person. It does not include information relating to a company or other legal entity.

ICW may engage third parties (other than its own employees) to provide services to it. Any of those third parties who process personal data on our behalf is a “Data Processor”.

“Processing” means any action performed on personal data, including collection, storage, copying, consulting, disclosure or destruction.

How We Process Your Data

  1. Your name, address and date of birth

Purpose of Processing

To identify you so that we can administer your account.

Legal Basis of Processing

In order to perform our contract with you.

Duration of Processing

For as long as you remain a customer, plus two years for legitimate purposes arising out of the administration of your account.

  1. Contact details including alternative telephone number(s) and email address

Purpose of Processing

To contact you in relation to your account.

Legal Basis of Processing

In order to perform our contract with you.

Duration of Processing

For as long as you remain a customer, plus two years for legitimate purposes arising out of the administration of your account.

  1. Bank and Credit Card information

Purpose of Processing

To process payment for services provided to you.

Legal Basis of Processing

In order to perform our contract with you.

Duration of Processing

For as long as you remain a customer, plus 13 months to allow for investigation of disputed transactions.

  1. Billing information

Purpose of Processing

To calculate and issue charges for services provided to you.

Legal Basis of Processing

In order to perform our contract with you.

Duration of Processing

For current financial year, plus six years, as required under tax law.

  1. Call Traffic Records

Certain data is generated by your activity on the specific network of your account. This includes the time and duration of your phone calls, the number to or from which the calls were made, your geographical location on the network, and details of your device.

Purpose of Processing

  1. For connection of calls, calculation of billing and interconnector charges, traffic management, fraud investigation, network troubleshooting.
  2. With your consent, for direct marketing and the provision of value added services.
  3. This data is also retained and may be disclosed in accordance with the Communications (Retention of Data) Act, 2011

Legal Basis of Processing

  1. In order to perform our contract with you
  2. On consent
  3. To comply with a legal obligation

Duration of Processing

For two years, as required by law.

  1. Credit Referencing, Identity Checks, Payment Default and Fraud Prevention

On applying to open an account with you, we request information about your current and former addresses and your employment, for credit scoring purposes. For fraud prevention purposes, we also request copies of certain documents in order to verify your identity and address.

If a Bill Pay account customer, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register, to help us to decide whether to accept your application or future applications, and to verify your identity. The agency will record details of our search and your application whether you are accepted or not.

We will use credit scoring systems when assessing your application. This information may be used for debt tracing.

If a Bill Pay customer, we will also disclose details of your agreement with us, the payments you make under it, account balances and information about any default, dispute, and debts to credit reference agencies. We will also disclose details of any change of address reported to us or of which we become aware.

Credit searches and the information supplied by us and held by credit reference agencies is used by us and other organisations to help make decisions about other credit applications by you or other members of your household with whom you are linked financially to trace debtors, recover debts, to prevent and detect fraud and to manage your account.

Where we deem it appropriate, we may also check and share your details with fraud prevention agencies who will record details of any false or inaccurate information provided by you or where we suspect fraud (whether a Bill Pay or Prepay Customer). Records held by fraud prevention agencies will also be used by other organisations to help them prevent fraud against you and other organisations who make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household and to help prevent money laundering where applicable. Those fraud prevention agencies may disclose information to law enforcement agencies where requested and necessary for the investigation of crime.

We may also use and share your details for the collection of any debts owed on your account. This may include the use of debt collection agencies to collect debts on our behalf or may include the assignment of debts to a third party company. The assignment of debts will involve the sale of your account information to a third party company – this information may include your name, address and contact data, year of birth, debts owed, payment history and other information necessary to help recover the debt.

We may also pass and share information to other communications service providers and network operators for the detection, identification and prevention of payment default, theft and fraud.

If a Bill Pay customer, if you allow your account to fall into arrears by not paying your bills in full and on time, information on your payment performance may be shared with other providers of landline, broadband and mobile services through the provision of the information to a database operated by the service providers called Credit Insights.

Other providers of services who also supply information on payment performance of their customers to the Credit Insights database may check this information when you apply for their services in the future to help them assess your creditworthiness.

The information shared with Credit Insights includes name, address, date of birth and account details and will be held on the database for 6 years from the date it was shared with Credit Insights.

Purpose of Processing

Credit Referencing, Identity Checks, Payment Default and Fraud Prevention

Legal Basis of Processing

Legitimate Interest

Duration of Processing

Credit scoring information is held for three years. Fraud Information is held for four Years. Copies of proofs of residence and identity are held for a maximum of six months Credit Insights data is held for six years.

  1. Your Interactions with us

When you interact with our customer care channels, records of these interactions will be held by us in order to administer your account. Where you interact with us via social media, our Social Media policy will apply. Calls to our call centre will be recorded.

Purpose of Processing

To administer you account and provide customer care to you

Legal Basis of Processing

In order to perform our contract with you

Duration of Processing

For as long as you remain a customer, plus two years for legitimate purposes arising out of the administration of your account. Call recordings are held for a maximum of 13 months. Webchat transcripts are held for a maximum of 13 months.

  1. Website

We collect certain data from users and visitors to our website. For more details, see our Website Privacy Policy and Cookies Policy

  1. Other Services

If you sign up to other services provided by ICW, we may process certain data relating to you for direct marketing purposes and in order to provide value added services to you. This processing is done only with your consent, and subject to the Privacy Policies of these services.

Purpose of Processing

To provide direct marketing and value added services to you.

Legal Basis of Processing

Consent

Duration of Processing

For as long as you remain a customer, or until you withdraw your consent by opting out.

  1. Direct Marketing

We may process the above data or data relating to your usage of our services to carry out analysis of your information:

      • to develop our relationship with you, to develop and personalise Three Services and to present and deliver these to your Device.
      • to keep you informed about other services, developments, pricing tariffs, special offers, and any discounts or awards which we believe may be of personal interest to you, or which you may be entitled to.

We may keep you up to date (including by automated means) directly to your Mobile or other contact number, by post, email, telephone, by electronic messaging such as mobile text, digital, online and picture message, and voicemail subject to any preferences indicated by you.

If you do not wish to receive direct marketing information you should contact by email hello@icommunicate.world. Please note that where you opt out of all marketing from ICW you will still receive service communications from ICW (for example, billing communications).

Purpose of Processing

Marketing, including Direct Marketing

Legal Basis of Processing

Legitimate Interest

Duration of Processing

For as long as you remain a customer, or until you opt out.

 

Disclosure of Your Data to Others

Data Processors

ICW uses service providers to assist in providing services to you, and some of these process your personal data on our behalf. These Data Processors provide a range of services to ICW, including deliveries, cloud computing, data storage, document shredding, outsourced IT services, outsourced customer services, repairs of hardware, franchise store operators, security providers, consultants and professional advisors.

Where we use Data Processors, we require them by contract to only process data in accordance with our instructions.

Some of these Data Processors are based outside the European Economic Area (the ‘EEA’) which consists of the European Union Member States together with Iceland, Liechtenstein and Norway. When we transfer to or allow access to personal data from such countries, we adopt measures to carry out these transfers in accordance with applicable data protection law.

Legal Disclosure

Under the Communications (Retention of Data) Act, 2011, ICW is obliged to disclose telecommunications data for the purpose of complying with a disclosure request for the prevention, detection, investigation or prosecution of a serious or revenue offence, for the safeguarding of the security of the State or for the saving of human life; in accordance with a court order; or as may be authorised by the Data Protection Commissioner.

Other Personal Data may be disclosed where required for the purpose of preventing, detecting or investigating offences, apprehending or prosecuting offenders or assessing or collecting any tax, duty or other moneys owed or payable to the State, a local authority or a health board, in any case in which the application of those restrictions would be likely to prejudice any of the matters aforesaid. In such cases, we will not disclose your data without first taking into account your fundamental right to Data Protection.

Connecting Calls

When you make a call, the calling line identity (CLI) of your Mobile (your mobile number) will be displayed on the Mobile of the person you call. If you do not wish your CLI to be displayed and/or transmitted you should consult your user guide or contact Customer Services. Your CLI cannot be blocked when calling the emergency services, or when sending a text, picture, or video message.

When you make a call, it is necessary to make certain meta data relating to that call available to other networks, including foreign networks when you are roaming or making an international call.

Your Rights

Information

You have the right to certain information relating to processing of your personal data by ICW. This Privacy Statement, along with other relevant publicly available documents, provides this information.

Rectification – You have the right to have any inaccurate personal data corrected or updated. Please contact via email hello@icommunicate.world  and they’ll be happy to help.

Erasure (“The Right to be Forgotten”)

You have the right to have your data deleted when it is no longer required by us for a lawful purpose. ICW already automatically deletes this data.

In this way, ICW complies with your “Right to be Forgotten” without you having to make a request to us. Where data still needs to be kept, e.g. for a legal obligation or for legitimate business purposes we will automatically delete it as soon as this retention period ends.

Right to Object

You have the right to object to the processing of your personal data which is done for the purposes of a legitimate interest or in the public interest or in exercise of official authority vested in ICW as data controller. Where you object, ICW shall demonstrate compelling legitimate grounds for the processing, or cease it. To exercise this right, contact the Data Protection Officer.

You have the right to object to processing for direct marketing purposes. This right can be exercised by opting out of direct marketing using the means provided.

Restriction

You have the right to have processing of data restricted

  • While we verify the accuracy of your data or correct it if necessary
  • If the processing is unlawful and you request restriction of the processing rather than erasure of the personal data.
  • We no longer need the personal data for the purposes of the processing, but you require us to retain it for the establishment, exercise or defence of legal claims
  • While we consider an objection made by you under your Right to Object.

To exercise this right, email hello@icommunicate.world 

Access

You have the right to obtain a copy of personal data which we may hold about you. Please email hello@icommunicate.world 

Portability

You have the right to obtain a copy of certain personal data in a commonly used, machine readable format. This right is limited to data which

  1. Was provided to us by you
  2. Is processed by us on the basis of consent or a contract
  3. Is processed by automated means

ICW provides such information in Excel Spreadsheet format. To exercise your Right to Data Portability, please email hello@icommunicate.world

Delivery of Access and Portability Rights

We may ask you to complete a form to help us identify the data you require. We may request that you provide proof of your identity and residence. In the case of certain manifestly unfounded or excessive requests, we reserve the right to decline a request or to charge a reasonable administrative fee.

We will provide your data to you within 30 days of receiving your request, except for requests which by reason of their complexity or number may take up to three months. In such cases we will notify you of any such delay within one month of receipt of the request, together with the reasons for the delay.

You should note that ICW is bound to retain data for no longer than is necessary, and that certain data may therefore have been deleted by the time a request for access is made, in line with our retention rules outlined above.

The Right to Lodge a Complaint

If you are unsatisfied to with any aspect of Three’s processing of your data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority for Ireland is the Office of the Data Protection Commissioner.

 

Unlocking Policy

1.1 What are Device unlock codes?

Three devices are locked to the Three Network and you are restricted from using the Three Device on any other network (unless you are roaming).

1.2 How do I unlock my device?

If you have a device that you’ve bought from Three, we’ll unlock it for you once you meet our eligibility rules.

You can request your unlock code hello@icommunicate.world

During the term of your Agreement for the supply of Three Services, you must not permit your device to be unlocked via any unauthorised manner (i.e. by anyone other than us or the device manufacturer).

1.2.1 Before you Request your code

Check your device is locked

Important – Before submitting this request to unlock your device, please insert a non-Three SIM card into your device to confirm that the device is currently locked. Your device may not be network locked if it has been sourced via a third party.

You’ll also need your IMEI

You will need the device’s IMEI number to request an unlock code. You can find your IMEI by typing *#06# into the device.

Please see section 1.3 below for the specific unlock Code eligibility Rules that apply to you.

1.3 What are the eligibility rules to get an unlock code?

Please find below the relevant eligibility rules.

1.3.1 Criteria for Three Ireland (Hutchison) Limited customers

Bill Pay customers

Your account must not be currently suspended by Collections or our Customer Protection Team.

If you have completed your minimum term period and not upgraded, we’ll issue the unlock code, for the original/previous device, free of charge.

If you are still within your minimum term, you’ll have to make a payment equivalent to the total of all the monthly charges still remaining for your agreed minimum term before we will issue your unlock code. Click here to request your unlock code.

1.4 How long does it take to get my Unlock code?

We have a large number of unlock codes on file, so in most cases you will receive your Unlock Code within 3 working days.

If we do not have your unlock code on file we will contact the manufacturer for the Code. Different manufacturers have varying turnaround times. Please click here to see the turnaround times specific to your device.

We will contact you within 2 working days via your chosen contact method to let you know whether we have the device on file or if we need to contact the manufacturer.

1.5 How to I enter the unlock code into my device

Manufacturers have varying procedures to follow when entering the unlock code on the device the codes into their devices

Here is a list of all the different procedures and instructions

1.6 If my Unlock Code doesn’t work:

On rare occasions, the Unlock Code fails to unlock the device. The first step if that occurs is to Contact Three Care . We will assist you by talking you through how to input the code into your device.

If unsuccessful the Three Care agent may direct you bring the device to your nearest Three Store to get the device unlocked.

If the store is unsuccessful in unlocking the device using the code provided, the store will have the device sent to our repair partner to get the device unlocked.

The device will be unlocked and returned back to the same Three store.

If we are unable to unlock the device, we will arrange to either replace the mainboard or provide an alternative device. This service will be provided free of charge whether the device is inside or outside warranty.

The Three Store and our Repair Partner will also check for signs of physical or liquid damage. If the device has physical or liquid damage, then you may have to pay a charge to have this damage repaired before an unlock can be attempted.

If the device has a non-approved manufacturer operating system e.g Rooted/Jailbroken the unlock will not be able to be completed by Three and the device will be returned locked.

Prior to us arranging for your device to be unlocked, you should ensure that you back-up or otherwise store separately any of your information or other data on the device which you may require, as this may be lost during the device unlocking process. We are not responsible for any information or other data which may be lost during the device unlocking process.

https://www.three.ie/unlock-my-phone/unlocking-policy/

× Whatsapp Business Team